FAQ

Yes, if you’d like to enter any of our competitions either by the paid or free entry route then you must be aged 18 or over and resident in the UK.

Firstly you will need to create an account on our website, please ensure all information you provide is correct as you may be asked to confirm your details. You can then choose which competition you’d like to enter, select how many entries you would like and answer the question which is required to enter. Then you can checkout where you must tick the box to agree to our terms and conditions and then you can pay the entry fee for your chosen amount of entries. You can also enter our competitions via the free entry route, details of how to enter for free are displayed on each competition.

Random.org will be used to randomly select a winner.  This will be done live via our Cruise Cash Competitions LTD  Facebook page.  This ensures complete transparency.

Each competition will have its own countdown timer. When that timer ends the competition is closed and will be drawn at the corresponding draw time regardless if all tickets have sold. If a competition sells out before the closing date then the draw will be brought forward and information on the draw time will be posted on our Facebook page.

We will notify the winner via telephone or email within 7 days of the closing date of the competition. If you change any of your contact details prior to the closing date, you must inform us as soon as possible. We will try to contact you using the information you have provided. If we cannot reach you within 14 days of the closing date we reserve the right to choose another winner and you will lose your right to claim the prize.

We do not offer refunds of entry fees. If you think you will likely require a refund due to a change of decision then please refrain from entering any of our competitions.

If there is a cash alternative on a competition this will always be displayed in our competition details.

Firstly, well done! You will be contacted within 48 hours to claim your prize. If you win site credit, this will be automatically applied to your account and will show in your wallet.

If you have won entries for another competition which has already sold out then you will be given the same value of them entries in site credit.

Depending on the competition this option may not always be available. We will always state whether or not prizes can be exchanged for something else in the competition details.

You can enter any of our competitions as many times as you’d like, up to any limit of entries that is placed on a competition

It is a prize competition and the law says that to be in with a chance of winning, you must demonstrate your skill, knowledge or judgement. The law says that the question should be sufficiently difficult that a significant number of people either get the answer wrong or are put off entering.  If your answer to the question is incorrect then you will not be entered into the draw to ensure we comply with the laws and regulations.

Yes! If you win instantly on any competition you will still be entered into the main draw and have another chance at winning!